What to Look for Selecting a Reputable Data Recovery Service

Untitled-1Choosing a Reputable Data Recovery Service

You’ve determined that your data loss stems from a physical failure of your computer’s clicking hard drive. You’ve heard the grinding noises emanating from the computer and have shut it down promptly. So, now what; where do you go from here? You need your data to keep your business up and running, so you must find a way to get it back safely. The answer is simple: find a good, reputable data recovery lab and trust them to recover your files. But how do you find the right one?

Characteristics of a Reputable, Trustworthy Data Lab

I can honestly tell you, both by personal experience and through research, that not all data recovery labs are created equal. If you are serious about retrieving your lost data, then you need to look for some very specific traits and practices in your chosen data recovery service. Here are some questions to ask:

  • Do they do their own work? By that I mean that they do all recovery procedures at their facilities and not ship out work. Some so-called recovery services are only collection points and the real work is done by someone else. If they farm out the work, walk away. Horror stories abound about lost data, damaged equipment and theft from second-party repairs.
  • Do they offer a free evaluation and quote before starting work and will they stick to it? There are some that will charge you to look at your drive or not give a quote, thinking that once they have it, it’s theirs.
  • Is the client kept informed of the recovery process? Often, once the client has handed over their drive and walked out the door, they don’t hear from the company again until the job is finished. It’s imperative that the client is kept informed; especially so if the recovery process is complex or if unforeseen circumstances arise. Don’t let the recovery process become a nail-biter!
  • Does the lab use an ISO 5/Class 100 cleanroom for recovery? The cleanroom is a specially designed environment that prevents further drive damage from airborne contaminants. Furthermore, recovery engineers entering and leaving the cleanroom wear special outer garments and are sanitized before entering. Some services use clean workstations, citing that they are equivalent to an environmentally controlled cleanroom. But they really are not the same.
  • How well is the client’s data and equipment protected while in the lab’s possession?  Think about it. You’re handing over a hard drive that contains your company’s records, your own personally identifiable information – basically, your entire digital life. A top-of-the-line recovery service will have a UL Listed Class 2 vault for storage. They will have security protocols in place, such as key cards and biometric readers. They will have 24-hour surveillance through various sensors, alarms and camera systems. If they don’t . . . cross your fingers for luck!

These are just a few things to look for when choosing a reputable data recovery service. It’s a good idea to check out your options before you hear that clicking hard drive. Research and planning done in advance will keep the headaches down when failure actually does occur.

Choose The Data Rescue Center for your Data Recovery Needs

The Data Rescue Center is an excellent option for a reputable data recovery service.  Our cost is typically 50% cheaper then our competitors.  We strive to give you with the best customer service possible and have a state-of-the art facility that provides a safe and security environment for your data.

Jennifer is the Marketing Manager for Prosoft Engineering, Inc. and The Data Rescue Center (Award-Winning Data Recovery Service). She handles both Prosoft and The Data Rescue Center's marketing, advertising as well as all social media channels. Jennifer also handles all media relations and product reviews for our award-winning products. Jennifer began working in high tech in 1996 at UMAX Computers when the first Mac clones were released. Since that time she has worked for Integrated Micro Solutions, BMC Software, WildPackets, T-Mobile and has been with Prosoft since 2004.