Who Do You Trust With Your Data?

Pause for just a minute and think about the important information that is stored on your computer. If you are a home user, you’ll probably have many digital photos of family, friends and special events. You might also have some personal financial information and family documents as well. If you are a business user, you possibly have sales and inventory records, contracts, and other business financial records. No matter how you use your computer, you may still have personally identifiable information that can be used in identity theft.

No one wants to suffer computer data loss; unfortunately, the statistics show that all of us will probably suffer some form of loss eventually. In some cases, the hard drive will fail physically and require the services of a professional recovery lab. When that happens, you will want to find a recovery lab that you can trust. Since data rescue is a valuable and delicate procedure, you will want to make sure the facility takes safety and security measures that do not risk the files on the drive.

The Data Rescue Center is a great example of a professional data recovery center that offers the highest level of safety and security, along with dedicated customer service staff to answer any questions you may have. We run an extensive background check on everyone employed here. Additionally, all of our employees must wear security badges to gain access to the various areas of our facility. The more critical the area is, the higher the security clearance the employee must have.

Our facility is guarded by a 24/7 security camera system with more than 24 RGB cameras and 24 motion sensors. When your hard drive is not being serviced, it is stored in a UL Listed Class 2 Vault. These security measures are costly; however, they are vital to keeping your personal information safe and secure while it is in our hands for data recovery.

Why Is Data Recovery Expensive?

At first glance, it would seem that recovering missing data is expensive. The price tag for recovery can be several hundreds of dollars or potentially over a thousand for more severe cases. Understanding what is involved in data recovery, however, will help to determine if the data is worth the cost. After all, the cost of not having the data recovered could far outweigh the expense.

The services needed to repair and recover files from a drive vary greatly, depending on the cause of the drive failure. In cases of accidental deletion, the process could be as simple as running a file recovery software, such as Data Rescue. Recovering from this scenario is not as complicated as physical recoveries, but if the drive is showing signs that it is failing, you will want to contact The Data Rescue Center so you don’t risk losing any files.

When recovering from an accidental deletion in Data Rescue, the software will warn you if it is having trouble scanning your hard drive, in which case you would want to stop the scan. Continuing to use a failing drive will make a physical recovery of the drive more complicated, resulting in a more expensive recovery. If a software solution is not possible, the drive must be physically repaired so the data can be read and extracted to another healthy hard drive.

This is not a job that just anyone can do, since it requires a specified cleanroom and expensive tools to get the best recovery results. Disassembly and repair of a disc drive must be done in a certified and maintained clean room, to ensure no dust or other particles in the air make contact with the drives platter surfaces, which would cause data loss. The parts used to repair the drive must be an exact fit for that particular drive, which adds to the expense. The technician must be trained and certified for the work as well, to ensure there is no risk of platter scoring when working on your hard drive.

There are many tools and classifications a certified recovery facility must have in order to have the best chance of recovering all of your files. The Data Rescue Center offers these services typically 20 to 30% cheaper than our competitors, but still maintains the quality of service that your data demands.

Questions to Ask When Choosing a Data Recovery Service

Finding Data Recovery Experts

Choosing a data recovery service to trust your data with can be a daunting task, especially for people that are not up to date with ‘today’s technology.’ Our ever-evolving tech industry is difficult to keep tabs on, especially when it comes to data storage.

You’ve determined that your data loss stems from a physical failure of your computer’s clicking hard drive. You’ve heard the grinding noises emanating from the computer and have shut it down promptly. So, now what? Where do you go from here? You need your data to keep your business up and running, so you must find a way to get it back safely.

The answer is simple: find a good, reputable data recovery lab and trust them to recover your files. But how do you find the right one? Here are some important questions to ask your potential data recovery service provider:

1) What’s your background in data recovery?

As with any particular service, with a hard drive recovery it’s important to know how long their company has been in business. It’s a good idea to ask about whom their typical clients are, and how many clients they have served in the past. It’s also a good idea to determine if this expert or company has a physical address. A good way to verify if they have an address is to search their name or business on Yelp.

2) What is your data recovery process?

When inquiring about the recovery process you want to make sure you use a facility that offers a Free Diagnosis and Quote, as well as a policy in which you would not be charged for the services if the data is not recoverable. Learning their recovery process will ensure that you don’t end up eating the bill to get nothing in return. Any first class recovery center will offer both of these services, as they know some situations cannot be recovered from and asking for the money upfront with a guarantee of a recovery is not always possible.

3) Where is my hard drive stored and will it leave your facility?

Many recovery companies claim to have recovery centers all around the world when, in fact, they just have a lot of drop off locations and just have a single clean room lab that everything will be routed to. You will also want to ensure that the company you entrust with your data is storing it securely to avoid the risk of data theft. The Data Rescue Center keeps customer drives in a UL Listed Class 2 Vault that only qualified technicians have access to.

4) How do you diagnose hard drive issues?

An excellent way to determine the ability of your ‘expert’ is to ask about their recovery process. What will they do to determine your hardware’s specific issues? A physical recovery professional should have the necessary tools to properly diagnose and repair your hard drive. These companies are often more established in the industry and can provide higher end service.

5) Do you have a clean (dust-free) environment to open a hard drive?

For a hard disk to function properly there needs to be a complete absence of dust or other debris within the hard disk. Even the slightest amount of debris can cause malfunction and can potentially result in data loss. That’s why having a clean environment is essential in physical data recovery. Most established companies will have something like an ISO 5 Cleanroom. The Data Rescue Center offers both ISO 5 and ISO 4 Cleanroom.

These are just a few things to look for when choosing a reputable data recovery service. It’s a good idea to check out your options before you hear that clicking hard drive. Research and planning done in advance will keep the headaches down when failure actually does occur.

Professional Data Recovery Technicians

Quality of a Data Rescue Professional

The loss of important data can be a disaster. Whether it is financial or business documents, family photos or videos, when you can’t access your files it can be devastating. However, data recovery companies specialize in solving this problem.

It’s your data; therefore, one of the first priorities should be the quality of customer service and involvement offered by the data recovery company.

Some things that The Data Rescue Center offers in our services include:

  • Customer service representatives that can intelligently discuss your situation and offer possible solutions before anything is done. Our qualified technicians can advise you as to whether a software solution is possible, or if a physical repair is needed, and are able to perform both.

  • Upon receiving your failed equipment, we will create a detailed analysis of your situation, then generate and send you a report of what needs to be done.

  • A free diagnosis and quote upon receiving the drive which details the repairs required and the cost for 100% of the data to be recovered. Any recovery less than 100% would decrease the quoted price, depending on the amount of data missing.

  • We will keep in contact during each step of the process, keeping you involved and informed. Furthermore, we will let you know if any unforeseen circumstances appear and request your input before proceeding.

  • The Data Rescue Center will also keep a temporary backup of your data for 30 days after the recovery, should you have problems with the returned files. If there are any issues, we will make it a priority to look into the situation so you are getting the data that you want back.

The Data Rescue Center

Watch Out for the Multiple Locations Scam

One thing we’ve noticed over the past few months is the very common practice of listing “Multiple Locations” or “Many Locations Nationwide” in the hard drive recovery business.

With such a huge cost to make a secure facility, we knew these other companies couldn’t really have 30-50 other cleanroom locations around the country like they try to promote on their websites. After a little investigating, we found that many hard drive recovery companies list having multiple locations when they really only have one facility.

What they are actually doing is using a paid-for virtual office that is shared by 5-20 other companies. So when you see a hard drive recovery shop having 30-50 locations, look up some of the addresses in Google. You’ll probably find that the address is also being used by an accountant, lawyer, real estate professional and maybe a housekeeping service. Truthfully, a business that will practice these shady tactics to get your hard drive (or money) does not fit within our standards of a professional data recovery service.

At the Data Rescue Center, we have a state-of-the-art cleanroom, but we also have best-in-class security, something that is definitely lacking at all those shared office addresses other companies use as their own locations. We employ above-and-below grid cameras, motion sensors, as well as a Class 2 Vault to store your hard drive while it’s not being worked on. We also have a top-of-the-line fire suppression system that is there to protect our facility from any fire danger.

If you’re in the area, come by our location. If you happen to bring a hard drive in for recovery, you’ll notice we put it into our Class 2 Vault, not on some receptionist’s desk with various other tenants and delivery people walking in and out all day– The Data Rescue Center offers best-in-class security, best-in-class cleanroom, free diagnosis, up front pricing, and honest information about who we are, what we do, and where we do it. Demand that from whomever you chose as your hard drive recovery service.

Trusted Data Recovery Company

Choose Your Recovery Professional Wisely

When trouble finds your data, it’s often difficult to decide how to proceed with data recovery. Deciding if a particular hard drive recovery service is right for you should be primarily based on the technology they have available and their reputation in using it. Each service will have their own lab, and often these labs use cleanroom technology to keep dirt, dust and other particles from the work area. Small pieces of dust can destroy the inside of your hard drive.

While some services specialize in NTFS file recovery (the file system that most Windows systems use) or Mac data recovery, others are capable of recovering data from almost anything that stores it. Some services also specialize in particular types of failing drives, like damage from natural disasters, or logical failure from software problems. These different types of problems require drastically different approaches, so you should choose your data recovery service accordingly. The Data Rescue Center stays up to date with the most advanced technology to recover from any drive failure scenario.

Before you ship off your hard drive or other storage device to a data recovery lab, you should take the time to research the lab’s reputation. If the data recovery service you’re considering has the proper certifications, and it’s hard to find any bad reviews of their services on the Internet, then, chances are, you are in good hands. On the other hand, if the service you’re considering sounds a bit shady or has a lot of bad reviews, it might be best to just move along to someone else.