Hard Drive Recovery Process

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Data Recovery Process

We understand that experiencing data loss can be a stressful situation, but we have built our service to be as simple and stress free as possible. We first entered that data recovery market by making do it your self data recovery tools, however many of our customers ended up in situations with much more severely damaged drives that required a clean room recovery.

After years of sending our customers to other recovery labs, we decided to build and implement our own recovery lab in order to both lower the costs to our customers and provide a hassle free recovery experience.

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Recovery & Verify

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When faced with a data loss situation, the best practice is to power down the problem device or drive and leave the device powered off until you are ready to begin your data recovery.

Any additional usage of a drive after the data has been lost can increase the severity of the damage to your drive or data and can potentially render your data unrecoverable.

After disconnecting the drive from power we recommend getting in contact with The Data Rescue Center so our knowledgeable staff can help determine if you are in need of our recovery services. They will also help you get started with the recovery process.

Receiving a consultation from The Data Rescue Center is absolutely FREE and the valuable information you are given will help you better understand your data loss scenario and our overall process so you can feel secure knowing your drive is with experienced recovery experts.

You can contact The Data Rescue Center at 1-877-501-4949 or via Email.

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Free Shipping

The Data Rescue Center will provides free inbound shipping through UPS so there is absolutely no cost to you to have your drive sent in and evaluated.

To send your drive into The Data Rescue Center you will need to fill out the Client Information Form which will be presented to you on the Thank You page when you submit your inquiry, as well in an email, then you will want to place the filled out form in the box you plan on shipping your drive with.

For help shipping your drive you can find our shipping guide here.

Make sure to package the drive securely with roughly 2 inches of padding on each side of the drive/device. We highly recommend using a box that prevents the drive from sliding and moving around.

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Free Evaluation

After placing your drive in the mail the first thing you will receive from us will be our receiving report, this will have pictures showing the status of how your drive arrived as well as document your drives model and serial number so you can ensure that the correct drive has been received under your name.

Once your items have been documented your drive will be brought into our recovery lab where the technicians will begin the diagnosis and analyzation of your drive.

The diagnosis and quote will take 1 to 2 business days once you receive your receiving report, and will be emailed to the address provided on the Client Information Form. This diagnosis will break down what is going wrong with the drive, as well as what we will need to do to get the drive back to a workable state where data can be recovered, there will also be a full price break down as well.

When we send out your diagnosis you will receive a call from one of our representatives who will help explain your quote and answer any and all questions you may have.

Free Hard Drive Evaluation

Recover & Verify

In order to approve your diagnosis and quote we will need to have a credit card on file. The job will not be billed until it is has been recovered and verified with you via email or phone.

If after you approve the job, we find that the data is not accessible for whatever reason, we have a No Data, No Charge Policy. We will simply call the job unrecoverable on our end, and you will not need to pay for any of the recovery service (unless there is a nonrefundable deposit discussed at the beginning of the job). The only thing you will be obligated to pay for would be the return shipping of the drive., or we can have the drive recycled for you at no cost.

Our standard turn around time for a standard recovery is between 7-10 business days, depending on the severity of the problem on your drive. However, at any time you can contact us for the latest status of the job.

Data Verification

When we send out your diagnosis you will receive a call from one of our representatives who will help explain your quote and answer any and all questions you may have.

We will repair your drive to a workable state so that we can access the data and transfer that data to a brand new hard drive which you can provide or purchase through us. Your data will be returned to you on a brand new external USB 3.0 hard drive, then we can either return your original drive or we can securely e-waste the drive on our end for free.

The final step in our recovery process will be when we reach out to you to verify that all the data you were expecting to see is on the drive, and to double check on any files and folders you would like to ensure were recovered. Once we have been able to verify a successful recovery is when we will bill the credit card that we have on file and place your return media drive in the mail. We can also send back your original problem drive if you would like, or we can e-waste the drive on our end for no cost. The standard shipping from our facility will be 3-5 business days.

The Data Rescue Center will keep a clone of your recovery on file for 30 days to make sure there are no issues in shipment or in reading the drive when it arrives. If you would like us to hold onto your cloned drive or longer or shorter just let us know.

Conclusion

When you receive your drive from The Data Rescue Center you will want to use the supplied USB cable to attach the new hard drive to your computer. The new drive will be named “The Data Rescue Center” when you open this drive you will see a folder named “JobNumber_RecoveredFiles” inside this folder your data will be laid out in the same structure as your original drive. In most cases you will need to navigate to your “User” folder to find the data you are looking for.

If you run into any issues with the drive that arrives please get in contact with our representatives and we will make sure to resolve your issue.

Data Recovery Conclusion