After you have removed your drive from your computer, you will need to fill out the Client Information Form and then package it properly to ensure no further damage occurs to the drive while in transit to our facility. We offer the simple “Red Box” option or if you decide to pack up and ship your hard drive to us yourself, here are some helpful pointers to ensure safe arrival.
Our Shipping Address:
The Data Rescue Center
1599 Greenville Road
Livermore, CA 94550
The Data Rescue Center’s Red Box
Red Box Kit includes shipping to you and back to us, box with custom anti-static foam (to safely ship your drive as well as the seal labels for the box).
Please Call to Enquire About Our Red Box Program.
*This is for U.S. Domestic addresses only.
To acquire a red box, contact The Data Rescue Center directly or pick up a box from any of our established partners.
When you open the red box remove all of the floating contents inside. There will be instructions on how to ship the red box, a small piece of packaging tape, as well as the Client Information Form.
If packaging a 2.5” drive you can use the perforated anti-static foam cutout. If you are packaging the larger 3.5” drive remove the perforated anti-static foam to expose the larger drive cutout.
Fill out the included Client Information Form, the most important information being your Name, Phone Number, and Email Address so we know whom the drive came from and how to contact you.
With the Client Information Form and the hard drive placed into the red box, place the top piece of foam back into the red box.
Seal the red box closed using the included packaging tape, and feel free to use additional packing tape as you see fit. Contact UPS for pick-up (1-800-PICK-UPS or 1-800-742-5877) or drop the red box off at your nearest UPS location.
Internal Hard Drive
Make sure you have enough bubble wrap to completely wrap the drive on all 6 sides, a static proof bag to place the drive in, a box that will hold the drive securely after being wrapped, and have the Client Information Form ready that will be placed in the box to identify the drive.
Before wrapping the drive in bubble wrap, place the drive into an anti-static bag to prevent electrostatic discharge.
When wrapping your drive, make sure to have roughly 2 inches of padding on all 6 sides of the drive. Tape the bubble wrap to ensure it does not unravel during shipment.
Place the drive into the shipping box. Make sure you have a snug fit and that the drive cannot move at all. Any excess bubble wrap should be used to reinforce the drive.
Lastly, place the completed Client Information Form in the box with the drive and seal the box with tape.
External Hard Drive
You will need a box large enough for the drive plus some padding, enough bubble wrap for about 2 inches of padding on all sides of the drive, as well as your filled out client information form.
Wrap your drive in the bubble wrap, and tape the bubble wrap shut so it does not unravel during shipment.
Place all the power cables and USB cords that are associated with the drive into the shipping box. Use any excess bubble wrap to make sure you have a secure fit for the drive, and that your drive cannot move at all. Remember to include the Client Information Form and seal the box with tape.
RAID and Network Attached Storage (NAS)
Identify and label all the drive bays on the side of the RAID unit itself.
Carefully remove the drives from the RAID Unit, by only touching the sides of the drives. Label the drives to correspond with the drive bay the drive came from.
Place each drive into an Anti Static bag to avoid electrical damage during shipment.
Wrap each drive individually as well as the Raid Unit itself with roughly 2 inches of bubble wrap.
Place bubble wrap in the box as a liner before adding the Raid Unit and its drives for additional protection.
You can now safely put the RAID Unit and the individual drives into the shipping box. Include any power cables that are associated with the RAID Unit as well as the filled out Client Information Form. Use any excess bubble wrap to ensure the drives are sitting securely in the shipping box.